Humans: Channel 4 launches elaborate multi-platform campaign for season twoChannel 4 promotes ‘Humans’ with elaborate multi-platform marketing stunt.

To get fans excited for the October season two premiere of the science fiction drama “Humans”, Channel 4 launched an elaborate marketing campaign that issued a product safety recall for malfunctioning ‘Synths’, the series’ life-like humanoids. The promotional campaign was run both offline and online and refers to a plot line of season one, in which several Synths revolt against their human owners.

On September 23rd, 2016, Channel 4 ran a print ad stunt in newspapers across the UK. In the ad, Persona Synthetics, the fictional company behind the Synths, claims that some have experienced technical difficulties and that owners should not reset them and avoid confronting malfunctioning ones. To receive more information, readers are called upon to head to a new section on the previously launched Persona Synthetics website. On the site, users can find an embedded video, which elaborates on the product safety recall. The website features a section where users can access additional information on returning a Synth. Return labels in form of PDF files can also be found. Users can also request a Synth collection agent by entering their postal code in a designated field. However, they receive the message that there are no agents available due to an unusually high level of requests. One of the most interesting parts of the product recall campaign is the opportunity to chat with a technical support Synth. Users are being redirected towards a Facebook Messenger chat with a chat bot that first conducts a Q&A with the user. After a while, however, the Synth starts behaving weird and malfunctioning himself.

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